Frequently Asked Questions

You must be at least 21 years old to register and play at 18jl3. This is in line with Philippine gaming regulations. We take age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. Please play responsibly and only if you meet the age requirement.

Go to the Login page and click "Forgot Password." Enter the mobile number linked to your 18jl3 account and we'll send you a reset OTP. Enter the code, set a new password, and you're back in. If you no longer have access to your registered number, contact our Support team for manual verification.

No. Each player is allowed only one 18jl3 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you think a duplicate account was created by mistake, contact Support immediately to resolve it.

Account verification (Know Your Customer / KYC) is required before your first withdrawal. You'll need to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, or driver's license — along with a selfie holding the ID. Verification is usually completed within 24 hours. You can submit your documents through the account settings page or by contacting Support.

18jl3 accepts the most popular payment methods used by Filipino players: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). We're constantly adding more options, so check the deposit page for the latest available methods.

The minimum deposit at 18jl3 is ₱100. This low entry point means you can start playing without committing a large amount. GCash and PayMaya deposits are credited to your account instantly, so you can jump straight into your favourite game with no waiting around.

GCash and PayMaya deposits are credited instantly in most cases. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit hasn't appeared after an hour, take a screenshot of your transaction confirmation and send it to our Support team — we'll sort it out quickly.

18jl3 does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees. We recommend checking with your provider beforehand. The amount that arrives in your 18jl3 wallet is exactly what we receive — no hidden deductions on our end.

GCash withdrawals are typically processed within 24 hours. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Make sure your KYC verification is complete before requesting a withdrawal to avoid delays.

The minimum withdrawal at 18jl3 is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional review for security purposes. We process withdrawals as fast as possible so you can enjoy your winnings without unnecessary delays.

Common reasons for a rejected withdrawal at 18jl3 include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details, or a pending security review. Check your account notifications for a specific reason. If you're unsure, contact our Support team and we'll walk you through what's needed to complete your withdrawal successfully.

18jl3 offers a wide variety of games including slots, live dealer tables, roulette, crash games, and sports betting. Featured titles include Mines Grand, 1001 Nights, Legend of Perseus, and Roulette. Visit the Game page for the full lobby. New games are added regularly, so there's always something fresh to try.

Yes. All games in the 18jl3 lobby use a certified Random Number Generator (RNG) to ensure every outcome is completely random and independent of previous results. This means no game can be manipulated — every spin, hand, or round is fair. Our RNG systems are regularly audited to maintain integrity and player trust.

Minimum bets vary by game, but most 18jl3 slots and crash games start from as low as ₱5 per round. Live dealer tables typically start from ₱50 per hand or spin. This range makes 18jl3 accessible whether you're a casual player in Quezon City or a high-roller in Makati. Check each game's info panel for its specific bet limits.

The D&T Ranking tracks player performance across daily and tournament events on 18jl3. Points are earned based on your wagering activity and wins during the event period. Players at the top of the leaderboard at the end of each period receive bonus prizes in Philippine Peso. Rankings reset at the start of each new event cycle, giving everyone a fresh chance to compete.

New players at 18jl3 receive a welcome bonus on their first deposit. The bonus is credited automatically once your deposit clears — no promo code needed. Bonus funds are subject to wagering requirements before they can be withdrawn. Full details are available in our Terms & Conditions.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before it becomes withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Progress is tracked automatically in your 18jl3 account dashboard.

Yes. 18jl3 regularly runs reload bonuses, cashback offers, free spin events, and tournament prize pools for existing players. Check the Win page and your account notifications for the latest active promotions. Loyal players also benefit from exclusive rewards as they move up the VIP tiers.

Yes. Android users can download the 18jl3 APK directly from the App page — no Google Play Store required. iOS users can add 18jl3 to their home screen via Safari for a smooth, app-like experience. The mobile version supports all games, deposits, withdrawals, and live chat support.

Absolutely. The official 18jl3 APK is only available through our website at 18jl3.net/app. Always download from the official source to avoid counterfeit apps. The app uses the same SSL encryption as the desktop site to protect your personal and financial data. If you're ever unsure, contact Support to confirm the latest official download link.

The 18jl3 app runs on Android 6.0 (Marshmallow) and above, which covers the vast majority of Android devices currently in use across the Philippines — including popular budget brands like Realme, OPPO, and Samsung Galaxy A-series. For the best experience, we recommend Android 9.0 or higher with at least 2GB of RAM.

18jl3 provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits to help manage your spending. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours. Visit our Responsible Gaming page for a full overview of available tools.

Yes. If you feel you need a break, you can use the self-exclusion tool to temporarily suspend your 18jl3 account for a set period (e.g., 1 week, 1 month, or 6 months). For a permanent closure, contact our Support team. During any exclusion period, you will not be able to log in or receive promotional communications. We take these requests seriously and process them promptly.

If you or someone you know is struggling with problem gambling, please reach out for help. 18jl3 encourages all players to game responsibly. You can find self-assessment tools, cooling-off options, and further guidance on our Responsible Gaming page. Remember: gambling should always be entertainment, not a way to earn income or escape problems. You must be 21 or older to play.